You can see if the Lucky Iron Fish is the right product for you by visiting our FAQs . Be sure to follow use and care instructions outlined in the product’s manual. To learn more about how to properly care for your fish click here.
We will gladly accept returns within 30 days from the date of order delivery as recorded by our shipping provider. Refunds of the purchase price and original shipping cost will be made in the original form of payment. The customer is responsible for any shipping costs required to return the product(s) back to us.
Please note the following exception to our return and exchange policy:
- Providing the incorrect shipping address at checkout would result in a replacement or refund for the cost of the fish, but would not cover a refund for the original shipping charge.
All returns MUST be initiated online by following the easy steps below:
- Complete the Return Request: https://luckyironfish.com/pages/return-request
- Once you've requested a return, our customer service team will provide you with the necessary information to ship the product back to us via your preferred shipper. We are not responsible for lost or misplaced items that do not reach us and we recommend securing a tracking number.
- Once we receive your return, we will process the refund within 7 business days. You will receive an email notification confirming the refund processed back to the original method of payment. Please also allow 5-7 days for your bank or credit card company to post the refund.
Do you offer exchanges/replacements?
If you would like an exchange, we recommend filling out the return form above. Afterward, our customer service team will determine if an exchange is appropriate or if a refund is better suited.
We only accept returns for products purchased on LuckyIronFish.com. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy. If you purchased your product on Amazon, please initiate the return process through them directly.
If you are still unclear on our Return Policy, please contact us here.